Welcome to Weave Nest Tray. We hope you are satisfied with your purchase. If you are not completely satisfied with the product you received, you can apply for after-sales service according to the following return and refund policy.
- Return Period
Customers can submit a return request within 30 days of receiving the product.
Requests submitted after 30 days may not be processed, and Weave Nest Tray will review each case on a case-by-case basis.
- Eligible Return Conditions
To be eligible for a return, the product must meet the following conditions:
The product is in its original condition;
Includes the original packaging and accessories (if applicable);
Provide valid order information or proof of purchase.
- Ineligible Return Conditions
Returns may not be processed in the following situations:
Exceeding the return request period;
The product is damaged due to human error;
Major accessories or original packaging are missing;
The product is due to a non-quality issue caused by personal reasons and is no longer resaleable.
- Receiving Damaged or Incorrect Goods
If you receive:
Damaged goods;
Goods with obvious manufacturing defects;
Goods that do not match your order;
Please contact our customer service team as soon as possible after receiving the goods, providing relevant photos and order information. We will assist in handling the issue.
- Return Request Process
Step 1: Submit an Request
Please provide the following in your email:
Order number;
Purchaser’s name;
Contact email address;
Reason for return;
Product photos.
Step 2: Request Review
Our customer service team will review your request upon receipt and provide subsequent return instructions.
Step 3: Return Goods
After approval, please return the goods to the address provided by customer service.
Step 4: Refund Processing
Once we receive and confirm that the returned goods meet the refund requirements, we will begin the refund process.
- Refund Time
After refund approval:
Refunds to the original payment method will typically be processed within 3 days; Actual arrival time may vary depending on the processing speed of the bank, credit card institution, or payment platform.
- Shipping Costs
For returns due to product quality issues, shipping damage, or incorrect item delivery, Weave Nest Tray will cover the associated costs.
For returns due to personal reasons, return shipping costs are typically borne by the customer.
- Order Cancellation
If your order has not yet entered the shipping process, you can contact customer service to cancel it.
Once your order has been shipped, it will be processed according to this return policy.